6 Methods to Fix "WhatsApp Not Downloading Media" Issue 2022

Many users reported that they failed to download WhatsApp media files such as photos or videos, and their iPhone showed that "The Download Was Unable to Complete" .

In this article, we will explain the reasons of WhatsApp not downloading media error and introduce 6 ways to help you solve the WhatsApp download failure problem.

whatsapp not downloading media

Why Are Downloads Failing on WhatsApp?

There are many reasons why WhatsApp media not downloading, most of them are caused by software errors or network connections.

If you can't effectively look for the potential reasons, it is recommended that you use different methods to diagnose them one by one.

How to Fix ‘WhatsApp Not Downloading Media’ Problem

After testing, we have concluded the solutions below to troubleshoot "WhatsApp unable to complete download" error.

Method 1. Check Network Connection

When you encounter the WhatsApp media download problem, you should first check whether your device is connected to the Internet.

If you are using wireless network, it is possible that your Android or iPhone Wi-Fi is not connected, and you are unable to download WhatsApp media files without network connection.

If the device is connected to the Internet, please check the coverage strength. One way to test the signal is to try loading a web page to see if the loading speed has slowed down.

check network connection

Method 2. Check Date and Time

You may fail to download videos or photos from WhatsApp if the date and time on your device are not set correctly.

When the date is incorrect, you may not be able to connect to the WhatsApp server to get messages or download media files.

To adjust the date and time on your phone, follow these steps. (Specific steps may vary between models.)

  • For Android:「Settings」>「General Management」>「Date and Time」.

change date and time on android

  • For iPhone:「Settings」>「General」>「Date & Time」.

ios date and time

Select the "Automatically Set" option and the mobile service provider will set the phone to the correct time.

Method 3. Clear WhatsApp Cache and Data

Too much WhatsApp cache will also cause the issue of WhatsApp not downloading media files.

Please follow the simple steps below to clear the cache and data of WhatsApp regularly to make WhatsApp work better.

For Android Users:

  • Go to "Settings" > "Apps" on your Android device.

  • Find "WhatsApp" and click on "Storage".

  • Click on "Clear Data" and "Clear Cache".

  • Then restart your Android phone and run WhatsApp to see if you can download the media file.

clear whatsapp cache on android

For iPhone Users:

  • Open Settings on iPhone and click on "General" > "iPhone Storage".

  • You will see detailed information about all your contacts, including photos, videos, documents, stickers, and other data sizes.

  • Select WhatsApp, and then click "Delete App", the cache and data of iPhone WhatsApp will be deleted.

clear whatsapp iphone

Method 4. Update WhatsApp

If you always encounter the WhatsApp images and videos not downloading issue, you can update WhatsApp to the latest version to solve the problem. To do this, you can refer to the following steps.

For Android: Open Google Play Store on your device and search for "WhatsApp". If the update is available, click the "Update" button and get it updated.

update whatsapp android

For iPhone: Go to the App Store and search for "WhatsApp", then click "Update".

update whatsapp iphone

After the update is complete, open WhatsApp again and try to download the media file to see if the WhatsApp downloading failure problem is resolved.

Method 5. Check the Device Storage

WhatsApp will not be able to download media files if there is not enough storage space on the phone's SD card or the internal storage is not enough.

You need to check the storage where WhatsApp is located on your iPhone or Android phone, and if necessary, delete some data on your device to free up more space.

check storage

If there is enough space on the SD card and you still cannot download files from WhatsApp, you can delete all WhatsApp data from the SD card and try again.

Method 6. Check If SD Card Is Set As Read Only Mode

If your Android phone has never been able to download media on WhatsApp, it's most likely that your SD card is set to read-only mode.

You can save photos or videos to an SD card to check if turned on the Read-Only Mode. If the media files can be saved, then it means the SD card is in read-only mode.

If the media files are still not downloading on WhatsApp even if you can save them to the SD card,  you may need to delete the WhatsApp data from the SD card to clear all WhatsApp conversations and downloaded files.

Step 1. Before deleting the WhatsApp data, you need to backup them by simply copying the WhatsApp folders saved on SD card to your computer.

Step 2. Delete the WhatsApp folder and all the WhatsApp media will be deleted.

Step 3: Restart your iPhone to check if the media files can be saved successfully.

Bonus Tip: How to Download WhatsApp Media Files

To create the full backup of WhatsApp media files and documents, LazePaw for WhatsApp is highly recommended. LazePaw for WhatsApp can back up WhatsApp to your computer, allowing you to view, transfer or export them at any time.


When you encounter the annoying problem of WhatsApp not downloading media files, try the methods in this article.  Hope that this post will help you to successfully download the desired WhatsApp photos, videos, various files, etc.!

By LazePaw Thursday on Feb 24, 2022, 18:16:39 GMT / Post By LazePaw

Highly interested in technology and mobile products, FoneGeek team devote to writing technical articles and sharing useful solutions to fix issues on iPhone/iPad and Android devices.

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