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Refund Policy

LazePaw software developed trial before purchase; you can download the free demo version to ensure that you can fully experience before purchase. Once you get the demo, software documentation can also be made available online. We recommend that you review the documentation and try out the software before you buy it to make sure it meets your requirements.

If you are not satisfied with purchased directly from LazePaw software (software purchased from the third party must be returned to a third party and is influenced by the particular dealer's return policy), within 30 days after purchase, please contact our customer support team (via email or phone) to get a refund. A refund applied 30 days after the initial purchase date will not be issued unless the transaction is a fraudulent purchase.

If you receive a refund, the refund should be shown on your credit card statement within 7 to 10 business days. After receiving a refund, you should stop using and destroy all you no longer have an effective purchase license copy of the software in whole or in part. LazePaw retains the disabled to issue any refund products product key and/or serial number.

Accepted Circumstances

In the following cases, LazePaw will provide a refund within 30 days from the date of purchase. The refund will be transferred to the original account you make the payment.

  • The optional Extended Download Service (EDS) or Registered Backup Service (RBS) was purchased by mistake, accidentally or unintentionally, other than the purchased product. We will help you contact the payment platform to refund the EDS or RBS fee.

  • The purchased software has terminal technical problems, and no solution is provided within 30 days. In this case, if you are unwilling to wait for the update, LazePaw will refund the product price.

  • Purchased the same product twice or purchased two products with similar functions. LazePaw will refund the purchase price of one of the products or replace a product for you

  • The registration code was not received within 24 hours after the purchase, and the LazePaw support team did not receive a timely reply (within 48 hours) after contacting the support center. In this case, LazePaw may cancel the order and provide a refund when you request it.

  • You did not know that this is an auto-renewal order, and you did not receive an auto-renewal notification in your email inbox before the auto-renewal occurred. You should contact us within 7 days of the automatic renewal, and we will refund you.

  • Due to the payment platform's technical problems or other technical reasons, you paid for a product twice or more. In this case, LazePaw will only charge once for one product and refund the additional fee.

  • Once the refund be approved, the corresponding license will be terminated, and you need to uninstall the software and delete it from your computer.

Circumstances of No Refund

We cannot offer a refund in the following circumstances. Depending on these circumstances, we may exchange the software for you if you do not need the one you have purchased.

In the following cases, we cannot refund. According to these circumstances, if you do not need the software you have purchased, we can exchange the software for you.

  • Requests for refunds for product price differences between different regions and sellers.

  • Requests for refunds due to similar products purchased from different suppliers.

  • Purchasing similar products deliberately for refunds.

  • A refund request that violates our sales activity requirements.

  • Because your error and problem are not product-related refund requests. For example, you bought the wrong program, downloaded the wrong version, did not have enough free disk storage space on your computer; you changed your mind after buying, etc.

  • Requests for refunds due to credit card fraud or unauthorized payments. LazePaw cooperates with third-party payment processing services, so we cannot monitor authorization during the payment process. Please contact your card issuer to resolve this issue. If possible, LazePaw is always here to help you.

  • Due to a misunderstanding or a refund request for a lack of understanding of product features and functions, you failed to read the product description carefully before purchasing.

  • A refund request based on complaints that the lost data cannot be fully recovered. Because such data is easily overwritten or damaged, no software can guarantee a 100% recovery of deleted or lost data. LazePaw recommends that you try data recovery tools before purchasing.

  • A refund request due to failure to receive the registration code within two hours after the order was successfully placed. Once payment is received, LazePaw's system will automatically send a registration email. However, there may be some delays due to Internet or system failures, email spam settings, email typesetting, etc. In this case, you can retrieve the registration code here or contact our support center.

  • If there is no valid reason, you refuse to work with the LazePaw support team to solve the problem and apply the solution provided.

  • Request for a refund without reason.

We always welcome any suggestions or feedback. We are always willing to talk and will do our best to find the best way to solve any problems you may have with LazePaw.

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