7 Ways to Fix iTunes Error 14 or iPhone Error 14

If you have recently focused on Apple technical support forums, you would notice that the error of "The iPhone couldn't be restored. An unknown error occurred 14" was frequently reported by users. This error often occurs when you try to update or restore your iPhone or iPad. The most annoying thing is that restoring the device with iTunes couldn't fix the problem.

itunes error 14

Don't worry, you can get the best solution here. Just follow the steps provided below to fix iTunes error 14.

1. Fix iTunes Error 14 By Checking the Connection

In most cases, iTunes error 14 (also known as iPhone Error 14) is often caused by a poor connection. It is necessary to guarantee the stable connection of your computer, USB cable and iOS device. To do that, simply follow the following two steps.

  • Connect a different iPhone with your computer to see if the iTunes error code 14 appearing on iTunes interface. If the error never occurs again, then it is issue of your iPhone. If the code occurs again, it is likely that the USB cable or computer are the cause of this error code.

  • Next, connect your iPhone with a different computer using the same USB cable. If the error code 14 iTunes stops showing up, then there may be a problem with your computer. Otherwise, you will have to use a different USB cable instead.

check device connection

2. Restart Computer and Hard Reset Your iPhone

Most iPhone issues are resolved by restarting the computer and hard resetting the device, thus you can also try this method to fix iTunes error 14.

Here are the steps to hard reset iPhone 8/8 Plus, iPhone 7/7 Plus, iPhone 6 and earlier models.

For iPhone 8/8 Plus and iPhone 7/7 Plus: Quickly press and release the Volume Up button, and do the same with the Volume Down button. Then, press the Sleep/Wake button until the Apple logo appears on the screen.

For iPhone 6 and earlier models: Press and hold the "Home" and "Sleep/Wake" buttons for about 10 seconds. Release them when the Apple logo appears on the screen.

restart iphone

Your device will automatically reset and you will need to enter your password to proceed. Now, check if error 14 has been fixed

3. Fix iPhone Error 14 by Updating iTunes and iPhone

Outdated iTunes or older iOS system version may cause compatibility issues, which can lead to iTunes errors14. In this case, the solution is obvious - update iPhone and iTunes to the latest version. Here is how to install the latest iPhone system version and iTunes.

Update iPhone: Go to Settings > General > Software Update and click on ‘Download and Install’ to update the iOS system version.

software update

Update iTunes: Open iTunes and click on the Help tab, where you can see the Check for Updates button. Click that button and iTunes will automatically check for the latest update. If there is a new version, just update it and the iTunes error 14 may disappear.

check for update itunes

4. Restore iPhone on Another Computer

If the problem persists after replacing the USB cable and updating your iPhone and iTunes, then you can try to restore your iPhone on another computer or laptop. the reliability of all these factors increases the likelihood of problems with the computers used to update the device.

5. Delete Corrupted ipsw File to Fix iTunes Error 14

When you update or restore your iPhone with iTunes, the error code 14 always occurs when the the firmware file is corrupted. You need to fix it by renaming, moving or deleting the ipsw file. Here is how to delete ipsw file on computer:

  • Quit iTunes and restart it on your computer.

  • For Windows users, delete downloaded ipsw file from C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone (iPad) Software Updates

  • For Mac users, delete the ipsw file from ~/Library/iTunes/iPhone (iPad) Software Updates.

After deleting the ipsw file, relaunch iTunes and update your iPhone again.

6. Fix iTunes Error 14 with LazePaw iOS System Recovery

If you confirm that the iTunes error code 14 is originated on your iPhone, but there is no physical damage on the device, then there may be a system error or malfunction on iPhone.

LazePaw iOS System Recovery is the perfect tool for fixing iOS system errors. As a reliable tool, it can fix various iOS issue on iPhone, iPad, iPod and Apple TV, including iPhone error 4013, iPhone error 14 without losing data. As for fixing iTunes error 14, this program has a unique advantage. It allows your iPhone/iPad to enter and exit recovery mode for free.

download for win download for mac

Key Features of LazePaw iOS System Recovery:

  • Fix iTunes error code 14 without losing any data.

  • Provides two repair modes to resolve different iOS software issues.

  • Compatible with virtually all models of iPhone, iPad, iPod and Apple TV.

  • Get your iOS device into/out of recovery mode with ease.

Step 1. Firstly, download LazePaw iOS System Recovery on your computer. Then install it and connect your iPhone to computer. Here, you need to select "Repair Operating System" to fix the errors of your Apple device to avoid losing data. When you are done, click "Next".

repair operating system

Step 2. When your iPhone is recognized, you will need to confirm the iPhone and firmware information displayed on the screen. Then click the "Download" button to download the appropriate iOS firmware to your computer.

download firmware package

Step 3. Finally, click the "Start" button to extract the firmware package and this program will immediately fix the iPhone Error 14.

7.  Go to Apple Support Center

If the solutions above don't work, then the problem may be out of our control, especially if the iPhone has a hardware failure or physical damage. In this case, the last and safest way we can select is Apple's official support. It is not wise to restore your iPhone since it will delete all your personal data. For this reason, please do not hesitate to go to Apple Support to ask for professional help.


Last but not least, we sincerely hope that our guide will help you and that you will get more fun out of using your Apple device.

By Teresa Tuesday on Mar 29, 2022, 16:08:47 GMT / Post By Teresa

Teresa is tech-savvy and has 5-year experiences in writing articles about mobile phones, computer, etc.

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